turk-internet.com : What is CWIZ? How it came to the scene? Because we call it as a platform, it should consist more than one product.
Hakan Akan : Actually, CWIZ is a software-based extremely intelligent communication exchange. In the related terminology it is also named as soft PBX or IP PBX. It is including many features as a standard which most of the new generation PBX systems do not offer.
The foremost features included are; Voice Mail, robot operator, reporting, video conference, setting up of a conference room, and a recording option for calls. On the same platform, there is an e-mail server and a reporting service which offers highly detailed reports.
In the near future, we will add an instant messaging service to this platform as well. All these features make up the CWIZ. Thus, we can call CWIZ, a communication platform. Although its name reminds us something else (ceviz, meaning nut in Turkish), the name was derived from an expression defining this structure; “Communication Wzard”.
turk-internet.com : The services you mentioned are quite numerous. Do you offer all of them as part of the standard package?
Hakan Akan : Yes. We formed three product groups. The main difference between these groups is the number of users. All of them include the communication exchange, fax, e-mail server, reporting, and yet to come insantant messaging service as a standard. However, video conference, call center, and Microsoft CRM integration, are offered on demand as extra service modules requiring payment.
turk-internet.com : Do the numerous funtions you offer make the installation and management harder?
Hakan Akan : The entire system is managed through a user-friendly and very easy WEB interface. No specialists are required for managing the system. A person who is familiar with the computer terminology in general terms can easily manage the system with the help of a little curiosity.
Actually, one of the contributions we made is that feature. Mostly, when a new technology is imminent, the adaptation of that technology to the existing system presents certain difficulties. It is not an easy job to adapt and generalize the new application to the system. You deal with both the new structure and the personnel refusing to give up their longtime habits.
The people in charge of decisions, may have to employ a specialist to manage the new system or train their existing staff accordingly. Generally, because of the hardships we mentioned, a transition to a new system is delayed until the terminal phase or not realized at all.
Considering all these factors, we designed the management interface of the CWIZ very user-friendly and functional. Internal users can; identify telephones, determine profiles (call authorizations), choose DID, design an opening menu, change the hold-on music, connect with CWIZ to CWIZ (VoIP), and manage the operator panel very easily.
turk-internet.com : How is the reporting service works? Is it obtained from a different server?
Hakan Akan : No, the whole system works on a P4 based server. Literally, the hardware which the system is based on, has a processor, memory, and a disk. Entire configurations and logs are kept on this disk.
In reporting service, 120 separate reports can be obtained in this version. The reports of all the received and sent calls, can be obtained on CWIZ. You can trace the calls made from the company by just entering a date range and obtain all the details such as the company, region, department, and internal number belonging to the call.
Especially, in regards of providing a source to the management, all the reports contain graphics. Thus, you can control the cost of phone calls by monitoring the comprehensive information (Who has called where for how many times and the cost of it) pertaining to previous calls.