The findings highlight that there is a mismatch between what pubic sector organisations expect from ERP systems and what is actually delivered, with 63% of the survey respondents admitting that their chosen ERP system didnt meet their expectations in at least one area.
Over a third of respondents spent more than they had expected on the implementation of their ERP system and 20% were disappointed by how the system met their needs without customisation. Just one in five of those surveyed would go through a similar ERP implementation again.
The report suggests that the negative feedback about public sector ERP implementations is largely due to a lack of clear operational objectives and a misguided belief that an ERP system is the answer to a public bodys issues without considering other (potentially more suitable) IT options.
Dean Dickinson, Managing Director of Advanced Business Solutions (Public Sector & Enterprise Division), says, It is worrying that so many public sector ERP implementations are being viewed negatively, although it does not come as a big surprise.
An ERP system is often viewed by public sector professionals as the only solution to meet their IT needs, which is a myth. The result is that many ERP projects are implemented with insufficient consideration for the desired outcomes. Its therefore key for the public sector to start with an open mind when choosing an IT system, as a large-scale ERP implementation could simply be unsuitable and far too costly for their needs.
Iain Gravestock, Public Sector Technology Consulting Business Lead from consultancy firm, KPMG, agrees: My first piece of advice to organisations saying that they want to buy ERP is to take a step back. Instead, they need to start with understanding what it is they want to achieve. What value will be delivered defined both qualitatively and quantitatively? This is crucial. Then the organisation needs to consider all the options for meeting their objectives.