Quite simply, the SiteTalk service connects automatically to each site early every morning and checks several critical technical elements, hours in advance of the store opening. A report is then generated, listing all sites with potential problems. Andromeda’s Support Team then connect remotely to each of the affected sites and can usually fix any problems BEFORE the site was even aware there was a problem.
John Hale, Customer Service Manager, commented “this free service emphasises our commitment to customer satisfaction by proactively identifying and correcting problems in advance of the store opening, thus minimising any inconvenience to our clients. This is the latest example of our strategy to deliver new services and technologies to our clients in our regular upgrade programme. We currently roll out to our clients three major software upgrades a year, each of which adds more functionality, features and improved performance at store level”.
Andromeda, with headquarters in London & Dallas is Europe’s leading delivery EPOS provider. Andromeda’s award winning Rameses delivery POS software is suitable for delivery, counter service and restaurant operators, including Papa John’s Pizza, Bombay Bicycle Club, Itsu Sushi, Lupa and many more successful companies. They can supply single operators up to large international chains. Additional services include fully integrated website ordering, ACE call handling system, credit card processing in under two seconds, automatic text messages to customers when their food leaves the store and a sophisticated loyalty and prepayment card scheme.
