The findings, which feature in a new Stibo Systems report launched today entitled The Devil is in the Details, highlight that while consumers are crying out for more detailed product information, they still believe more could be done by businesses to achieve this. 30 percent of consumers feel that more detailed product information is the best way to improve online shopping websites, ahead of all other factors including more personalized promotions (17 percent), better search capabilities (14 percent) and email or text alerts notifying consumers when sold out products are back in stock (12 percent).
More detailed product information is also the biggest concern for some of Britains wealthiest individuals, with 45 percent of those earning an annual income of between 90,000 – 99,000 citing this as the most important improvement they would like made to the online shopping experience. Better product information is something that is also of most importance to the over 55s, with 37 percent in this age bracket citing this compared to only a quarter (25 percent) from the 16-34 category.
As ecommerce on smartphones and tablets begins to mature, the research also explores which industries are in the firing line if product information is not detailed and regularly updated on their mobile site or app. Consumers who regularly shop using mobile apps are most likely to buy from entertainment and grocery apps, with 32 percent and 24 percent of mobile shoppers purchasing from these industries respectively. According to the findings over 37 percent of consumers who own a smartphone havent made purchases because of the lack of product details on an app or because of inconsistencies in information with other channels.
Mark Thorpe, managing director UK at Stibo Systems, comments, Regardless of the channel, consumers want detail and consistency when it comes to the ways in which they research and buy products. Only when businesses successfully address this will they be able to offer a solid ecommerce experience regardless of the route to market. This research highlights why it is so important for companies to look for ways they can continually improve their ecommerce platform and illustrates the underpinning need for a robust product information management system to help ensure consistency across every channel.
