• Latest

Ecommerce Vendor Adopts VOIP for Call Centers

1 April, 2005
China Liberal Education Holdings Limited Starts Higher Volume Production and Expands Domestic Sales Channels of All-in-one Machine AI-Space

China Liberal Education Holdings Limited Starts Higher Volume Production and Expands Domestic Sales Channels of All-in-one Machine AI-Space

19 December, 2020
Bell connecting Canadians at home for the holidays with free TV programming and no extra usage fees on residential Internet

Bell connecting Canadians at home for the holidays with free TV programming and no extra usage fees on residential Internet

18 December, 2020
TEMSA: Bus exports to be delivered to the heart of the European Union

TEMSA: Bus exports to be delivered to the heart of the European Union

18 December, 2020
EU tries to reshape the rules of the Internet

EU tries to reshape the rules of the Internet

17 December, 2020
Matterport Brings 3D Capture to the iPhone

Matterport Brings 3D Capture to the iPhone

5 May, 2020
NASA Administrator Statement on Agency Coronavirus Status

NASA Administrator Statement on Agency Coronavirus Status

15 March, 2020
Technology Supports Social Distancing in age of Covid-19

Technology Supports Social Distancing in age of Covid-19

15 March, 2020
Second Staff Exchange Between EU CyberSecurity Organizations

Second Staff Exchange Between EU CyberSecurity Organizations

19 February, 2020
Iranian Professor on the Iran-US escalation: “Iranians expected to hear a clear and steadfast condemnation from Turkish authorities over Soleimani’s death”

Iranian Professor on the Iran-US escalation: “Iranians expected to hear a clear and steadfast condemnation from Turkish authorities over Soleimani’s death”

16 February, 2020
Badly Trained Spam – Only A Quarter of Brits Train their Spam Filter

Badly Trained Spam – Only A Quarter of Brits Train their Spam Filter

6 February, 2020
Year 2020: What is the Status of 5G Rollout Worldwide and Turkey

Year 2020: What is the Status of 5G Rollout Worldwide and Turkey

31 January, 2020
Turkish Competition Authority’s Android Decision

Turkish Competition Authority’s Android Decision

18 December, 2019
  • About Us
  • Contact Us
  • Homepage
  • Latest News
  • News Widget
  • Privacy Policy
Friday, July 1, 2022
Social icon element need JNews Essential plugin to be activated.
  • Login
  • Register
Globaltelconews
Advertisement
  • IT
  • Telecom
  • Mobile
  • e-Commerce
  • Fintech
  • Security
  • New Tech
  • About
    • About Us
    • Contact Us
    • Privacy Policy
No Result
View All Result
  • IT
  • Telecom
  • Mobile
  • e-Commerce
  • Fintech
  • Security
  • New Tech
  • About
    • About Us
    • Contact Us
    • Privacy Policy
No Result
View All Result
Globaltelconews
No Result
View All Result

Ecommerce Vendor Adopts VOIP for Call Centers

globaltelconews-admin by globaltelconews-admin
1 April, 2005
in English
0

The new system uses VOIP technology from Avaya to allocate incoming calls seamlessly between support staff based in the UK and India. Using the telephone software, calls can be transferred directly between members of the team regardless of geographical location, and managers in either location can monitor the status of the support queue.

Calls are routed over the internet via leased lines into the two call centres, in Weybridge, Surrey and Chennai, India. The system eliminates all

call charges between the two locations, and the fixed rate lines give the company complete control of infrastructure costs, Actinic expects the new system to pay for itself in its first year and reduce call costs by 50%, leading to savings of 7000 per year subsequently.

The changeover involved upgrading an old telephone switch – Avaya’s IP Office – which offers both PSTN and IP extensions. For the Indian team, IP

extensions are used. When one of those extensions is rung, the call is routed over the internet to the corresponding IP phone in the Chennai office. With reliable broadband connections in both Weybridge and Chennai,

and a VPN in the middle, the voice data is transmitted with acceptable quality and no noticeable latency. Persistence was needed to overcome a number of teething problems, and the process took a few weeks longer than expected. But the success of the installation demonstrates that IP technology and its corresponding benefits are no longer restricted to large corporates.

Phil Rothwell, managing director of Actinic, comments, “The new system gives us the best of both worlds. As a relatively small company operating in a highly competitive industry, the cost savings from going offshore are essential for us to provide telephone support profitably, and at a price our users consider reasonable. At the same time, maintaining a parallel support team in the UK reduces the risk, and gives us better quality control.”

About Actinic Software Ltd:

Founded in 1996, Actinic produces ecommerce software for small and medium enterprises (SMEs) that want to sell online. Its products include Actinic Developer, Actinic Business, Actinic Catalog and Actinic Audio Store, and power more UK ecommerce sites than any other company. Research shows that over 50% of SMEs using packaged software to run their e-stores use Actinic.Search for ‘acatalog’ on Google to see the vast range of online stores that run using Actinic. Some of Actinic’s better known UK users include the Royal Opera House, Lloyds of London, the Royal Navy and Help the Aged. Visit www.actinic.co.uk

Previous Post

Open Source Consortium Announces Standarts

Next Post

Poor Performance & Regulatory Pressures in Telecom

Next Post

Poor Performance & Regulatory Pressures in Telecom

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Navigation

  • Authors
  • Author Login
  • Author Application
  • Advertisement
  • About Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Social icon element need JNews Essential plugin to be activated.

© 2018 Globaltelconews.com

No Result
View All Result
  • IT
  • Telecom
  • Mobile
  • e-Commerce
  • Fintech
  • Security
  • New Tech
  • About
    • About Us
    • Contact Us
    • Privacy Policy

© 2018 Globaltelconews.com

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In