• Latest

GoResponse, Launch Real-Time Statistics

18 September, 2007
China Liberal Education Holdings Limited Starts Higher Volume Production and Expands Domestic Sales Channels of All-in-one Machine AI-Space

China Liberal Education Holdings Limited Starts Higher Volume Production and Expands Domestic Sales Channels of All-in-one Machine AI-Space

19 December, 2020
Bell connecting Canadians at home for the holidays with free TV programming and no extra usage fees on residential Internet

Bell connecting Canadians at home for the holidays with free TV programming and no extra usage fees on residential Internet

18 December, 2020
TEMSA: Bus exports to be delivered to the heart of the European Union

TEMSA: Bus exports to be delivered to the heart of the European Union

18 December, 2020
EU tries to reshape the rules of the Internet

EU tries to reshape the rules of the Internet

17 December, 2020
Matterport Brings 3D Capture to the iPhone

Matterport Brings 3D Capture to the iPhone

5 May, 2020
NASA Administrator Statement on Agency Coronavirus Status

NASA Administrator Statement on Agency Coronavirus Status

15 March, 2020
Technology Supports Social Distancing in age of Covid-19

Technology Supports Social Distancing in age of Covid-19

15 March, 2020
Second Staff Exchange Between EU CyberSecurity Organizations

Second Staff Exchange Between EU CyberSecurity Organizations

19 February, 2020
Iranian Professor on the Iran-US escalation: “Iranians expected to hear a clear and steadfast condemnation from Turkish authorities over Soleimani’s death”

Iranian Professor on the Iran-US escalation: “Iranians expected to hear a clear and steadfast condemnation from Turkish authorities over Soleimani’s death”

16 February, 2020
Badly Trained Spam – Only A Quarter of Brits Train their Spam Filter

Badly Trained Spam – Only A Quarter of Brits Train their Spam Filter

6 February, 2020
Year 2020: What is the Status of 5G Rollout Worldwide and Turkey

Year 2020: What is the Status of 5G Rollout Worldwide and Turkey

31 January, 2020
Turkish Competition Authority’s Android Decision

Turkish Competition Authority’s Android Decision

18 December, 2019
  • About Us
  • Contact Us
  • Homepage
  • Latest News
  • News Widget
  • Privacy Policy
Tuesday, March 21, 2023
Social icon element need JNews Essential plugin to be activated.
  • Login
  • Register
Globaltelconews
Advertisement
  • IT
  • Telecom
  • Mobile
  • e-Commerce
  • Fintech
  • Security
  • New Tech
  • About
    • About Us
    • Contact Us
    • Privacy Policy
No Result
View All Result
  • IT
  • Telecom
  • Mobile
  • e-Commerce
  • Fintech
  • Security
  • New Tech
  • About
    • About Us
    • Contact Us
    • Privacy Policy
No Result
View All Result
Globaltelconews
No Result
View All Result

GoResponse, Launch Real-Time Statistics

globaltelconews-admin by globaltelconews-admin
18 September, 2007
in English
0

GoResponse, the ecommerce call centre specialists, has launched a revolutionary web based reporting system to predominantly assist their ecommerce clients by providing real-time and historical information on telephone based sales calls and customer service calls generated from the online store – from any internet connected computer.

The creation of the system, called LiveStream, was as a result of close
collaboration with GoResponse’s ecommerce clients, where it was recognised that instant information and the ability to compare the sales results of the call handling channel against web-based sales was imperative to understand how different campaigns and promotions were affecting results.

“Ecommerce businesses are the fastest growing sector we work with” commented Mark Kirby, Managing Director of GoResponse. “Many e-retailers are waking up to the fact that restricting sales ordering to just the web channel is throttling the sales opportunities that their online store can provide. Although there is a multitude of research that shows all the reasons for cart abandonment – with lack of multi-channel contact being a major one, many e-retailers avoid considering the telephone as a complimentary channel for sales activity – normally concerned about costs and loss of control. Cost is generally a misnomer as average order values are comparatively 25% higher via the telephone. This is due to confidence in purchasing higher ticket items, but also the enhanced capabilities that telephone contact offers for up selling and cross selling. With the launch of Livestream, we can now provide a real-time ‘cure’ for the concerns over loss of control – with the ability to see monthly, weekly and daily call stats numerically and graphically, breakdowns of call types and real time average order value calculator. Think of it as Google Analytics for the telephone sales order line!!

Further developments are in process to be able to pull web activity from online shops directly into Livestream to provide clients with a central dashboard for both web sales and telephone channels – allowing instant comparison of sales traffic volumes and order values for both streams.

Previous Post

Mobile dating revenues to reach $1bn by 2012

Next Post

IAB Announces Progress in Audience Measurement

Next Post

IAB Announces Progress in Audience Measurement

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Navigation

  • Authors
  • Author Login
  • Author Application
  • Advertisement
  • About Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Social icon element need JNews Essential plugin to be activated.

© 2018 Globaltelconews.com

No Result
View All Result
  • IT
  • Telecom
  • Mobile
  • e-Commerce
  • Fintech
  • Security
  • New Tech
  • About
    • About Us
    • Contact Us
    • Privacy Policy

© 2018 Globaltelconews.com

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In