by the end of next year.
Managing Director at RingRingRing Stockholm AB, Patrik Bergquist commented
on the selection decision, “In order to meet our aggressive growth plans it
was clear that we needed to upgrade from our out-dated contact
methodologies that were not database or CTI (computer telephony integration) supported. We looked at all the key vendors, but it was Amcat that stood out from the pack. Amcat technology is able to dramatically reduce time spent on administration as well as address our key business requirement – the ability to provide full visibility and accountability of campaigns for our clients. Although the functionality is fantastic, we see the relationship with Amcat as particularly valuable. Not only have they provided exceptional technology but they have also demonstrated tremendous enthusiasm for the project. Right from the beginning we have benefited from Amcat’s wealth of expertise, from advice on how to make the
most of technology through to consultancy on how we could generally improve our business processes now and in the future.”
According to Bergquist the Nordic call centre market is less mature than
other markets such as the UK, but he believes that RingRingRing Stockholm
AB is now in a perfect position to take a leading role as one of key
outsourcers. He explains, “The teleservices business has a undeservedly
poor reputation and we want to prove that it is possible to deliver top
quality both for our customers and our customers’ customers. Amcat
provides technology for well-known and respected outsourcers such as LBM
and Garlands and we hope to emulate the same kind of success in Sweden.”
By providing comprehensive reporting and full integration with client’s
systems, the Amcat system allows RingRingRing Stockholm AB to overcome one
of the most common objections faced when winning new business – lack of
transparency between the outsourcer and the client. Bergquist adds “Amcat
provides real time access for our clients to view their campaigns remotely
and they can download reports on calling rates and other vital statistics
at any time. This allows our clients to gain the benefits of outsourcing
without losing touch with their customer base”.
RingRingRing Stockholm AB offers a comprehensive outsourcing service to its
clients providing qualitative calling packages including; appointment
setting, marketing surveys, and customer care services.
