“NetQoS VoIP Monitor is the only product that unites VoIP quality of service with network performance to provide metrics for end-user call quality of experience and facilitate targeted troubleshooting,” said Steve Harriman, vice president of marketing for NetQoS. “This newest version of VoIP Monitor includes automatic and on-demand investigations to speed problem diagnosis as well as enhanced trend reports to aid planning for future deployments.”
NetQoS VoIP Monitor v1.1 Capabilities:
SIP Support: VoIP Monitor v1.1 adds support for SIP, a key building block for the move to unified communications. By supporting SIP today in a Cisco IP telephony environment, VoIP Monitor lays the groundwork for future SIP-based solutions.
Automatic and On-demand Problem Investigation: VoIP Monitor v1.1 facilitates faster troubleshooting by offering automatic investigations when a VoIP performance threshold, such as delay to dial tone, is exceeded, tracing the call signaling path and comparing it to an automatic baseline. The user can also initiate an investigation on demand at any time.
Capacity Planning Reports: To help both operators and engineers evaluate or plan additions to a current VoIP implementation, VoIP Monitor v1.1 provides enhanced reports for tracking call activity, including information about call volume, call quality, call failures, grade of service, and gateway utilization. These new reports enable IT professionals to view capacity across the entire enterprise or for a specific location or gateway and can be used to determine busy-hour call attempts (BHCA) and busy-hour call completions (BHCC) on the network. In addition, the reports provide a view of the effects of call volumes on call performance and help track trends in call setup failure rates. Utilization reports, which include per-interface statistics and identify individual channels, are especially useful for negotiating contracts with service providers.
“Converged Voice over IP technology is becoming mainstream in call centers and in self-service solutions, and we plan to use NetQoS VoIP Monitor to ensure that our customers are getting optimal performance,” said Thomas Harsh, director of application development and monitoring for eLoyalty’s Austin-based Call Center Managed Services group, CCMS. “In addition, the NetQoS Performance Center provides us with one platform to both manage VoIP and ensure that all the other applications across the WAN are meeting expected service levels.”