“Our aim is to make communications accessible and simple,” said Alain Marquis, CTO of Orange Madagascar. “Our top priority is to deliver our customers the most innovative products and services on the market, the best network quality and customer service. By deploying Metrica’s solution, we now have a unified view of our network and the services delivered over it and can pinpoint potential quality issues before they become customer-affecting. In this way, we can continue to provide the highest levels of service quality that our customers have come to expect.”
“Orange Madagascar has played an important part in developing the country’s network infrastructure and introducing new services to the Malagasy people,” said Mark Greatrex, senior vice president and general manager of the Performance Management Division of Metrica Software Systems (UK). “With the support of Audilog, we look forward to working closely with Orange as they evolve their operator network in Madagascar.”
Metrica products are specifically designed for telco-class performance management and have been successfully deployed by more than 200 operators worldwide across a wide range of network technologies. These technologies include GSM, CDMA, GPRS, UMTS and most other wireless network technologies, Circuit Switched Voice, SDH/SONET Transmission, Voice Messaging System (VMS), Signaling System No. 7 (SS7), Intelligent Network (IN), ATM, Frame Relay, and IP. More information on Metrica’s complete line of OSS software can be found at www.metrica.com.
Orange is one of the leading providers of wireless communication services worldwide, offering a broad range of voice and data communications services through its operations in 19 countries worldwide. In addition, the company has a number of other operations, these include licensing agreements, Wildfire Communications Inc, Ananova Limited and Non-transferred Wirefree Operations.
Orange has a very strong vision of a wirefree future, supported by an aspirational brand and a philosophy focused on the customer and the provision of high quality, generating high value services. At 31 December 2002, Orange served markets with approximately 550 million people and had 44.4 million customers in its controlled operations. The consolidated turnover for the year ended 31 December 2002 was approximately euro 17.1 billion and for the year ended 31 December 2001 was approximately euro 15.1 billion.
On 31 March 1998, The Malagasy Mobile Company started operation under the name of Antaris, and, in June 2003, was integrated into the Orange Group. Today, Orange Madagascar offers extensive coverage across the country in 14 towns (Antananarivo, Antsirabe, Antsiranana, Mahajanga, Toamasina, Tulear, Fianarantsoa, Morondava, Sambava, Antalaha, Vohemar, Ambatolampy as well as the islands of Sainte Marie and Nosy Be.) With its advanced wireless network, Orange Madagascar has over 150,000 subscribers.
Audilog was established over twenty years ago as experts in Quality of Service (QoS) and the management of telecommunications networks and information systems. The company provides operators, large corporations, manufacturers and integrators worldwide with a range of technical and consulting services in the areas of revenue assurance, security, fault management, inventory, radio optimisation, performance management and service management.
About WatchMark-Comnitel and Metrica Software Systems (UK)
WatchMark-Comnitel and Metrica Software Systems (UK), a subsidiary of WatchMark-Comnitel, is a leading supplier of network performance management, service quality management (SQM) and service level agreement (SLA) management solutions and services. These service assurance solutions improve service quality, lower operational costs and optimise network usage and capacity and have been deployed by more than 300 network operators worldwide and sourced by four of the leading network equipment manufacturers. The company operates globally and has a strong North American and European investor base. The company is headquartered in Bellevue, Washington, USA, with major offices in Cork, Ireland, Galway, Ireland, Richmond, UK, Bath, UK and Kuala Lumpur, Malaysia.