What do they read and what do they want?
The breadth of influential sources is increasing for consumers who have bought technology products, but its notable that friends and family are still the most popular, cited by 52% of those polled. However, there appears to be increasing significance of user-generated content, with 51% saying they trust user and consumer reviews on retail sites. Detailed expert reviews are also influential for 44% of those questioned.
When it comes to motivation to invest in new consumer tech, making life easier jostled with the desire to replace out-of-date or broken devices at the top of the board (45% and 44% respectively.) Only 12% cited loyalty as an influence on their buying habits, suggesting it is now an open field for intelligent, innovative consumer-focused businesses to make an impact on the market with the right product.
Demographics play an enormous role in the findings. For example, 19% of 18-24 year olds are likely to influence a choice but are rarely responsible for the final decision in their household, significantly higher than the national average (6%). Meanwhile, while gender is not as clear an indicator as it may once have been, there are still significant variations within the family and in areas such as likelihood of receiving tech as a present to add to their technology collection in the next year (30% for women vs 18% for men).
Read the full report for more detail on how different personas in different demographics make their key buying decisions.
Debby Penton, Director at EML Wildfire, says the findings send a clear message to consumer tech brands: The pre-shopping experience is evolving as fast as technology itself, providing new sources of info for consumers decisions and new opportunities for businesses that hope to influence them. However, it all comes down to one constant: understanding those audiences and communicating with them through the channels that they trust most, whatever shape those take.