After a 2-year joint R&D with Global Bilgi, GVZ Speech Analytics system is now converting customer-agent conversations into text form with high accuracy and reporting statistical analyses as required by the call center administration.
About the GVZ Speech Analytics solution Sestek CEO Dr. Levent Arslan noted: “Our Speech Analytics solution allowed us to provide our customers with next generation technology as of today. Many analyses that could not be employed can be performed easily with a single touch of a button. While classical call center monitoring system can analyze at most 1% of all conversations, GVZ Speech Analytics can handle 100% of the call volume. ”
Fahri Arkan, Global Bilgi IT Applications and Development Manager, reported “With our current methodology we could only analyse a small fraction of the calls. With the deployment of the Speech Analytics solution many analyses that were impossible to achieve before can be realized now. We will strive towards attaining our aim of making innovative contributions to the call center market in Turkey.”