Underground. It maintains and is upgrading the infrastructure on the Jubilee, Northern and Piccadilly lines. The Messaging Centre (TMC) – provides clients with a powerful, browser-based application that operates a fully scalable, web-based SMS (Short Message Service) platform for business communication with customers, clients, suppliers, prospects, remote personnel or anyone with a compatible GSM (global system for mobile
Tube Lines discovered a serious business problem in 2004 when it was found that senior managers could not communicate with internal employees and contacts quickly enough. Tube Lines was experiencing severe delays with its current communications infrastructure – text messages were not being delivered and distributed rapidly enough. The current system was sending text messages singularly to each individual mobile handset, using a slow and lengthy process. Tube Lines needed to find and implement a faster, more robust communications system to replace this system as soon as possible.
The project was subsequently appointed to Peter Radley, Duty Operations Engineer (DOE) for Tube Lines, who began the selection process to find a brand new system that would enable quicker and more reliable dissemination of information from the Tube Lines Control Centre. Key requirements for the new system included enabling senior managers to communicate with a large number of employees via text message within seconds using a scalable, cost effective platform with universal appeal and a user-friendly interface.