TCS will implement a programme to transform DBS, including the introduction of electronic applications and improved online services to enhance user experience. The company will provide end-to-end process, technology and operations support for an initial period of five years, as per the agreement. The two organisations, DBS and TCS, will also collaborate to update the organisations business processes to help improve decision making and reduce processing times. TCS will also build new integrated case management system to support seamless integration and information gathering between disclosure and barring services.
Shankar Narayanan, Country Head, UK & Ireland, TCS said, Our proposed IT solution supports the UK Governments Digital by Default initiative and fully meets the business objectives of DBS to modernise and transform its business. Delivering technology enabled business transformation is at the heart of TCS work and we look forward to bringing our expertise in helping DBS to achieve operational efficiencies, an enhanced customer service and a new digital channel for citizens and employers.
John O’Brien, Research Director, Tech Market View, a leading analyst firm, notes, TCS engagement with the Home Office underpins the investment it continues to make in growing its presence in the UK public sector. It follows an engagement with the National Savings and Employment Trust (NEST), which was a landmark contract in terms of size and scale for an Indian headquartered company with the UK Government. This latest contract awarded by the UK Government signals confidence in TCS capability to provide technology-enabled transformation programmes aimed at helping the public sector to deliver services efficiently to UK citizens.
TCS engagement with the UK public sector market over recent years has seen it participate in multiple technology-enabled transformation programmes. TCS combines government specific domain expertise with a world-class set of delivery capabilities to enable service transformation for some of its key government clients in the UK, such as, National Employment Savings Trust (NEST), Cardiff City Council, Child Maintenance Group (CMG is a division of DWP) and The Big Lottery Fund, amongst others.