Under the multi-million euro deal, Ericsson will assume responsibility for the logistics, warehousing, repair and replacement of multi-vendor spare parts in the selected operating companies. This is expected to deliver greater cost efficiencies to Vodafone through lower average prices for the management process of spares, as well as enhanced service levels.
The agreement will cover the end-to-end management of spare parts for 2G, 3G and transmission equipment in the selected European operating companies.
The initiative forms part of Vodafone’s cost reduction strategy as each Vodafone operating company currently runs its own spare parts operation.
It will also enable the company to focus more on its core business of enhancing network performance, as well as delivering more attractive services to customers.
Working under service level agreements, Ericsson is tasked with taking advantage of its expertise in the managed service sector to deliver an enhanced and added-value service to Vodafone operating companies.
Other benefits to Vodafone include the harmonisation of the spare parts supply process, greater price transparency for the provision of services, as well as removing the need for further investment in stocks of spare parts for the future. The agreement is also expected to deliver greater savings by channelling spare part purchases in all participating operating companies through a single supplier.
The deal will be effective from April 2007 and the service will be implemented in the participating Vodafone operating companies in the course of this year. During that time, Vodafone will also have the option to further extend the agreement to additional operating companies.
Commenting on the deal, Detlef Schultz, Vodafone Global Director for Supply Chain Management said: “This initiative is another example of how Vodafone is looking for more and more innovative ways to deliver on its cost reduction strategy in Europe. By agreeing this managed services contract with Ericsson, we will be even better placed to focus on our customers and give them an even better mobile experience.”
Hans Vestberg, Executive Vice President and Head of Business Unit Global Services, Ericsson, said: “Vodafone has truly been in the forefront demonstrating their innovative approach which has been a key success factor when developing this solution. This agreement will bring further benefits from leveraging on economies of scale and skill across several countries. We are extremely proud to extend our partnership with Vodafone, breaking new ground together. This is an evolution of Ericsson’s managed services capabilities, enabling operators to outsource their entire supply chain of spare parts. This is also to date one of the biggest contracts for multivendor spare parts management.”